Did you know that a moment of rudeness was reported to decrease a doctor’s  performance by more than 50 percent in an exercise involving a hypothetical life-or-death situation?  

Did you know that rudeness effectively damages our ability to think, manage information, and make decisions by 40 percent if experienced and 20-30 percent if only witnessed around us? 

Did you know that according to recent surveys, 7 out of 10 employees reported rudeness in the work place as the number one reason for their unhappiness and resignations? And that 25% of those people report management as the reason behind uncivil behavior? 

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