Whether it be for a private home or a large restaurant,The School of Manners offers discreet training for the most discerning clientele. Training is either private, one to one training or an etiquette instructor paired with your group.

1. Customer Service in Aviation:

The School of Manners is the first etiquette school specialized in the aviation industry. With over 10 years of experience in the commercial and private aviation, Andreea recognizes the challenges that airlines face when trusting their employees to make the very best first impression for their brand.

The Question is: What does a customer see and experience when walking into your check-in, lounge or aircraft?

• Poor body posture?

• Poorly groomed staff?

• Poor conversational skills?

• Poor body language?

• And last but not least a bad attitude?

It’s not our customer’s job to remember us! It’s our obligation to make sure they don’t have the chance to forget us” (P. Frapp)

As Maya Angelou once said, people may not remember what you said or what you did, but they will remember how you made them feel and this is the goal and base of this particular course.

If your staff can easily win over your customers, then your customers are readily available to promote your company and ensure continued loyalty.

2. Nanny Training

When it comes to nannies and parents, it’s often the little things that are the source of biggest frustrations. 

In today’s busy life, most families don’t have a choice but to entrust their children’s formative years to a hired help. Of course your priority should be to hire that hard to find stranger that would love your child as much as you do. Let the School of Manners take care of the rest. Ensure your nanny is passing down the correct etiquette instruction to your little ones while in their care. You don’t have to be a duchess to afford a proper governess care for your child.

Train household staff including child caretakers on proper social and dining etiquette and it will greatly improve your relationship with them but also become your greatest investment in your child’s education.

Package includes a two-three days private or group training for nannies out of which one day is together with the children.

3. Hotel/restaurant Staff training

Enroll your staff into our hospitality protocol and service etiquette training program, which covers the finest of details to leave your team polished to perfection. The Ritz Carlton training motto
From private home staff training, to butler training to Hotel concierge, to fine dining establishments, your employees will learn how to properly serve formal meals, work on customer service skills and sharpen every detail to create the most outstanding 5 star dining experience.